Privacy Policy

1. Who this policy covers

Your Front Door (ACN 701 235 609) is a house and land guidance service based at 5/2481 Gold Coast Highway, Mermaid Beach QLD 4218. This policy covers the personal information we collect through this website, over the phone, by email and in person.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect

When you send us an enquiry we ask for the basics — enough to have a useful first conversation:

• Your name, mobile number and email address, and how you prefer to be contacted.
• The suburb or area you are looking in, what you are after, and roughly where you are up to.
• A budget range, if you choose to give one, and anything you tell us in the notes field.

The Rent vs Equity calculator does not include your property price, rent, growth or interest assumptions, calculated results, or sensitive financial information in an enquiry submission by default.

3. What we collect if you go further

If you decide to keep going, working out what is actually possible means going deeper. Depending on your situation that can include your income and employment, your savings and deposit, your existing debts and living expenses, your household and dependants, your credit history, your identification documents, and your citizenship or residency status where a government scheme depends on it.

We only ask for what a step actually requires, and we tell you why we are asking.

4. How we collect it

Directly from you, in almost every case — through the forms on this site, on a call, or by email.

• From a friend or family member who refers you to us. If that happens, see section 7.
• From the brokers, builders, developers and solicitors involved in your build, as it progresses.
• From publicly available sources, where we need to confirm a property or land detail.

5. Why we collect it

To do the thing you asked us to do, and nothing else:

• To respond to your enquiry and have that first conversation.
• To work through your options with you, including which land, designs and builders may suit.
• To introduce you to a mortgage broker, and to give that broker the information they need to assess your finance.
• To coordinate the builder, developer and solicitor through your build and keep you updated.
• To send you marketing about new house and land releases, but only if you have agreed to that.

6. Who we disclose it to

We are a coordinator, so the point of giving us your information is that we pass the relevant parts of it to the right people on your behalf. We disclose personal information to:

• Mortgage brokers, so they can assess your borrowing capacity and apply for finance and grants.
• Builders on our partner panel, where you are considering or proceeding with one of their homes.
• Land developers, to reserve or contract a block.
• Solicitors and conveyancers acting on your contracts.
• Our own service providers — the customer records system, email and file storage we run the business on.
• Anyone else you ask us to, or where we are required to by law.

7. Referrals

If someone referred you to us, we received your name and contact details from them, and we will tell you who on the first call. We ask every referrer to confirm they have your permission first, but the choice is still yours — ask us to delete your details and we will, on the spot, with no follow-up.

8. Marketing, and how to stop it

We only send marketing if you have opted in. Every email carries an unsubscribe link, and you can also reply to any message from us, or email elliot@yourfrontdoor.com.au, and ask to be taken off the list. We will action it and confirm.

Opting out of marketing does not stop us contacting you about a build already underway.

9. Cookies and analytics

This site does not currently set tracking cookies or run analytics. If we add either, we will update this policy and seek your consent where consent is required.

10. Storage, security and how long we keep it

Your information is held in our customer records system and in our email and file storage, with access limited to the people who need it. We take reasonable steps to protect it from loss, misuse and unauthorised access, though no system can be guaranteed secure.

Some of these providers store or process data outside Australia. Where that is the case we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

We keep your information for as long as we are working with you and afterwards for as long as the law requires. After that we delete or de-identify it.

11. Getting access, or correcting it

Email elliot@yourfrontdoor.com.au and ask. We will confirm who you are, then give you access to the personal information we hold about you, or correct it, normally within 30 days. If we cannot give you access we will explain why in writing.

12. Complaints

If you think we have mishandled your information, email elliot@yourfrontdoor.com.au or call 0468 456 880. Elliot will look into it and respond within 30 days.

If you are not satisfied with our response, you can take the complaint to the Office of the Australian Information Commissioner at oaic.gov.au.

13. Changes to this policy

We update this policy as our business and the law change. The current version always sits on this page, with the date it was last updated at the top.